Privacy Policy

1. Introduction & Scope

NX100 Pacific Biofuels ("we," "our," or "us") respects your privacy and is strongly committed to keeping your personal data secure. This Privacy Policy describes in detail the types of information we may collect from you or that you may provide when you visit our website (www.nx100pacificbiofuels.com), use our mobile applications, interact with our pump stations, or communicate with us electronically.

This policy applies to information we collect through our website, in email, text, and other electronic messages, and through dealership application forms. It does not apply to information collected by any third party, including through any application or content (including advertising) that may link to or be accessible from our services.

2. Information We Collect

We collect several types of information from and about users of our Website and Services, including:

• Personally Identifiable Information (PII): Name, postal address, email address, telephone number, PAN/Aadhaar details (for dealership applications), and financial/banking details (for vendor and dealer transactions).
• Commercial Information: Records of products or services purchased, obtained, or considered, and other purchasing or consuming histories.
• Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform.
• Usage Data: Information about how you use our website, products, and services, including page interaction information (such as scrolling, clicks, and mouse-overs).
• Location Data: Geolocation data when you use our "Find a Pump" feature, if you grant us permission to access your device's location services.

3. How We Use Your Information

We use information that we collect about you or that you provide to us to:

• Process your applications for NX100 dealerships and franchises.
• Provide you with information, products, or services that you request from us (including bulk fuel orders).
• Carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
• Notify you about changes to our website, legal policies, or any products or services we offer or provide.
• Improve our website's layout, content, and functionality by analyzing user behavior.
• Comply with legal obligations under Indian law, including tax audits and law enforcement requests.

4. Information Sharing & Disclosure

We do not sell, trade, or rent your Personally Identifiable Information to others. We may share your personal information in the following circumstances:

• Service Providers: We may share data with contractors, service providers, and other third parties we use to support our business (e.g., logistics partners, IT service providers, payment gateways) who are bound by contractual obligations to keep personal information confidential.
• Legal Compliance: We may disclose your information to comply with any court order, law, or legal process, including responding to any government or regulatory request (e.g., Ministry of Petroleum, State Pollution Control Boards).
• Business Transfers: In the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of NX100's assets, personal information held by us may be among the assets transferred.

5. Data Security & Retention

We have implemented stringent, industry-standard security measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind enterprise-grade firewalls. Any payment transactions are encrypted using SSL/TLS technology.

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under Indian tax and corporate laws, we are required to keep basic information about our customers and dealers (including Contact, Identity, Financial and Transaction Data) for a minimum of eight years after they cease being customers.

6. Cookies & Tracking Technologies

Our website uses cookies (small text files placed on your device) and similar tracking technologies to distinguish you from other users. This helps us provide you with a good experience when you browse our website and allows us to improve our site.

• Strictly Necessary Cookies: Required for the operation of our website (e.g., secure logins).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around the site.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

7. Your Privacy Rights

Under applicable data protection laws, including the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023 (DPDPA), you possess specific rights regarding your personal data:

• Right to Access: You can request copies of your personal data held by us.
• Right to Correction: You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You can request that we erase your personal data, under certain conditions (subject to our legal retention requirements).
• Right to Withdraw Consent: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.

8. Contact Information

To ask questions or comment about this privacy policy and our privacy practices, or to exercise your rights, please contact our Grievance Officer: